Info


Hey babes! Some basic information on shipping, payment, alterations and our products is below. Any further unanswered questions don't hesitate to drop us a line. 

Payment:

Currently our main payment method is PayPal, this is an easy to use service that connects to your bank account. If you are wishing to make a purchase with a credit or debit card please select "guest checkout" when making payment. 

Returns policy:

We accept returns if the goods are returned within a 14 day period of arrival in a resaleable condition. We do not cover return postage and ask that upon returning your jewellery you obtain a Certificate of Posting. The only item you cannot return is earrings due to hygiene reasons. 

Customs (international orders only):

Any customs fees that occur after the order reaches its destination country must be paid by the buyer. We try to avoid this happening but unfortunately we have no control over when these charges occur. What we can say is in the 5+ years we have been running we have never encountered a situation where a customs fee had to be paid. 

Alterations:

We are happy to make alternations - this includes a different chain length, different colour chain, or swapping to leather cord. Just send a quick email or leave a comment at checkout for us to read. 

Packaging:

We use new and clean bubble packed envelopes to protect jewellery in transit. Fragile stickers and extra bubble wrap are also used for looking after your crystal pieces.

Processing time:

Each piece of jewellery is individually made when you order. We aim to dispatch the next day but please allow up to 3-5 full working days for dispatch (excludes bank holidays and weekends).

Gemstone Variation: 

Due to the nature of gemstones there will be variance in size, shape, pattern, transparency etc therefore please be aware the images on site are for demonstrative purposes. 

Our Chains:

Please note that (unless stated otherwise) our chains are NOT 925 sterling silver. We use high quality silver plated and gold plated metal chains, which is reflected in our affordable prices. If you would like to purchase one of our necklaces with a solid (or plated) 925 sterling silver chain, please get in touch and we can arrange this for you. 

We hope this answers any basic queries loves, but don't hesitate to get in touch if there's anything missed.